Groups Picker API not returning any data

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#1

Hey!

We use this Jira Group Picker API to retrieve all groups in our customers’ instance.

This has been working fine for us. However, we recently came across a case where this API is returning 0 groups. We haven’t been able to reproduce the issue ourselves.

Any suggestions for what might the issue be and how we can fix it?

This is a rough snippet of what our code to fetch groups for a particular instance looks like:

    rel = "/rest/api/3/groups/picker"

    def get(self):
        params = {"query": ""}
        result = self._get(self.rel, params=params).json()

Thanks!

#2

Problems like this, with only 1 known case, often require back-end analysis (like looking at the feature flags, database, and logs). I recommend you take this one to developer support where you can safely share the customer instance where the API returns no search results.