Hi, I previously had an option to mention my app in the comment section, but now it’s not possible anymore.
Is there anything I need to define in my manifest.yml in order to do so?
I have the same problem. It was working in the past, but currently our app is not mentionable anymore.
We're hitting the same regression and have reproduced the mechanism in detail —
sharing in case it helps, and to ask Atlassian for the supported path.
**What we see:** our Forge app (a remote-agent integration) used to be selectable
in the issue-view comment @mention picker. It now only appears on issues where the
app has **already participated** (previously commented / been mentioned). On a
brand-new issue the app isn't offered at all, so users can't form the mention.
**Where it's gated:** the comment editor's mention typeahead is the persisted
GraphQL query `MentionsIssueUserTeamMentionProviderQuery` → `jira.searchUserTeamMention`.
For our app user (accountType=app):
- On a fresh issue (app never participated): `query="<app name>"` → `edges: []`
- On an issue where the app already commented: same query returns the app (`AppUser`)
- Human/project-member users are returned regardless of participation
We confirmed this with a controlled pair: two issues in the same project, created the
same day, same type — identical except the app had commented on one of them. The app
appears in the picker on the issue it had commented on, and is absent on the other.
**What still works (so it's specifically the editor provider):**
- REST `/rest/api/3/user/search`, `/rest/api/3/user/picker`, and
`/rest/internal/2/user/mention/search` all still return the app user for any issue.
- When a proper ADF mention node exists (e.g. created via the REST comment API), the
app receives `avi:jira:mentioned:comment` and responds normally. The only gap is the
picker not offering the app on new issues.
**Timing:** this lines up with the “Agents in Jira” rollout — mentions worked for us
through late May, and the participant-scoped behavior appeared after. That, plus the
fact that `rovo:agentConnector` is documented as the module that makes an agent
"@mentionable and assignable on work items," suggests app mentions have moved to the
Agents model.
**Questions for Atlassian:**
1. Is it intended that Connect/Forge **app users** are no longer surfaced in the new
issue-view comment @mention picker except on issues where the app already
participated? Was this changed recently, and is it tied to Agents in Jira?
2. Is there a **supported, non-EAP** way for a Connect/Forge app to be @mentionable on
any issue site-wide (an app property, capability, or admin setting)?
3. If `rovo:agentConnector` (currently EAP, no prod/staging, not Marketplace-distributable)
is the only path, what's the **GA timeline**, and how do we get enrolled in the EAP?
Happy to share the exact reproduction (PQ operation + variables) with anyone from
Atlassian who wants to verify. Thanks!