How do I get access to email address for integration in Jira cloud


I have a team member that is attempting to integrate Jira Cloud and Ivanti. She sent the below message::
Yesterday I went through and setup an OAuth 2.0 app to try and get the profile email addresses. I got it all setup, and then got the error saying OAuth 2.0 doesn’t get email rights. The article I found regarding access to email addresses is here: Guidelines for requesting access to email address
Please advise what the next steps would be to integrate.

Thanks for your help.

Affected Product

JIRA Software (including JIRA Agile)


Level 3

Customer Timezone


Atlassian Cloud URL

Phone Number


Data Access Status


Migration Products

None Selected

Migration Direction

None Selected

Hello @BrandiMcHenry and welcome to the Community

You may want to re-read that Guidelines page, as it spells out exactly the ‘next steps’ you have take if you want Atlassian to grant your app permission to retrieve email addresses.