How do I send a Jira attachment using Webhook

Jira Development
#1

I am developing an integration to sync ServiceNow incidents <-> Jira issues.
All fields have been defined and are moving in both directions with no issues.
I am having an issue with Jira attachments being sent to ServiceNow.
ServiceNow has an attachment api to support inbound attachments, however, I do not know how to setup the webhook to call that API.

Any assistance would be greatly appreciated.

#2

I think that an attachment will cause the jira:issue_updated to be triggered. You’d have to identify the attachment that was uploaded and then essentially download it using the rest api by using https://docs.atlassian.com/jira/REST/cloud/#api/2/attachment-getAttachment to get the locations and the other metadata.

Then you’d do a post (I think - I’m not a ServiceNow developer) at https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/integrate/inbound-rest/reference/r_AttachmentAPI-POST.html using the metadata that you extracted from the getAttachment. In theory you could probably do a pipe in between the fetching and such.

Again - not a ServiceNow developer so I can’t speak to that side.

3 Likes
#3

Unfortunately, calling the getAttachment only gets me the information about the attachment. ServiceNow is a cloud application and does not have access to the location of the actual attachment. I was hoping that Jira/Webhooks would be able to execute the post to ServiceNow. Or, that Jira would have a REST api call that would allow ServiceNow to retrieve the binary/byte array/base64encodedstring , etc of the file in the JSON payload. Receiving this would allow ServiceNow to attach that payload as an attachment in ServiceNow.

#4

Well the getAttachement returns the url of the content location. So ServiceNow would need to request it and extract it from there.

#5

If you’re still looking into this, Perspectium offers integration as a service that ebonds ServiceNow and JIRA, supporting bi-directional sharing of case details, work notes, and attachments. Check out www.perspectium.com/atlassian if you’re interested.

#6

Hi @kevin.mauriello…did you get this attachment situation from Jira to SNOW figure out? I am having the same issue and I havent found a solution. And I dont have the luxury to get a paid-plugin.

Any input/assistance is greatly appreciated.

Thank you

#7

I did. Although the REST API only returns the url of the attachment you can still “pull” that attachment into ServiceNow. You need to make a REST GET call from ServiceNow using the url and basic authentication. If you have to use a mid server on the ServiceNow side it gets a little tricky. But that can also be done.

saveJiraAttachmentInSN: function(targetInstanceURL, sTable, sSysID, sFile) {
	var targetUserID = this.jira.user;
	var targetUserPassword = this.jira.pwd;
	try {
		var attachmentMessage = new sn_ws.RESTMessageV2();
		attachmentMessage.setHttpMethod("get");
		attachmentMessage.setBasicAuth(targetUserID, targetUserPassword);
		attachmentMessage.setEndpoint(targetInstanceURL);
		attachmentMessage.saveResponseBodyAsAttachment(sTable, sSysID, sFile);
		var response = attachmentMessage.execute();
		var sStatus = response.getStatusCode();
		if (sStatus != '200')
			this.jira.debug(response.getErrorMessage());
		else
			this.jira.debug('attachment saved: ' + sFile);
	} catch(ex) {
		this.jira.debug('ERROR in saveJiraAttachmentInSN ' + ex, true);
	} finally {
		this.jira.sendToLog();
	}
},
#8

Thank you Kevin!..really appreciate it!

I will give it a try and keep you posted.

Thank you very much

#9

No problem, I have become some what of a ServiceNow integration/Jira/attachment expert over the years. I am a consultant, so if your company is looking for a ServiceNow developer, keep me in mind.

#10

awesome…where are you located? I actually recently started a LLC with two of my ex-colleagues from AT&T and we are super busy with projects…so we might be able to work together…send me an email to tomas.arguinzones@tajconcultinggroup and we can go from there.

Thanks Kevin!

#11

i tried
tomas.arguinzones@tajconcultinggroup
tomas.arguinzones@tajconcultinggroup.com
both kicked back as undeliverable.
here is mine, kevinmauriello@gmail.com

#12

Thankyou Kevin! This is helpful! Were you also able to send attachments from ServiceNow to JIRA? How did you achieve that?

Thanks in advance!