How to create a custom field which get data from Salesforce API

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1

Hi Guys,

Need your help in creating a custom field, which gives option via Salesforce REST API or get option from JSON file. Kindly suggest, which custom field type i need to select.

2

Hello,

You can’t create this kind of custom field with Jira native tools. But there are apps dedicated to creating this kind of custom field.
I’m developer on the Elements Connect for Jira Cloud app and Our app allows you to integrate external data into your Jira issues’ fields, including with Salesforce REST API.

Here’s how you can achieve this:

  1. Configure a data source in Elements Connect to connect to your API.
  2. Create a new field in Jira using Elements Connect.
  3. Define the field type (read only, single select or multi select)
  4. Use the fetched data from the REST API to populate the options dynamically.

(This is a summary extracted from our documentation)

For a detailed setup and implementation guide, you can visit the app’s listing on the Atlassian Marketplace using this link.

If you give a try to Elements Connect and need further assistance during the setup, feel free to reach out through our support portal.