How to render a webapp in Glance iframe

Hi Atlassian team,


I’m attempting to setup a Jira Glance app. The app is currently just serving a basic hello world page and I can see the custom Glance button when I visit a Jira ticket. The issue that is occurring happens when I click on the Glance button. Instead of render “hello world”, it renders the following message:

We’re having trouble connecting to Optimizely. Try contacting the developer for support.

I also checked the following in Chrome devtools:

  1. No errors appear in the javascript console
  2. The iframe src html responds with a 200


When I click on the “custom” button it redirects to the screen bellow:

Hey, this is platform for developers only. If you have any issues with this app, use one of the support way from

Hi palbecki,

I’m one the developers of the Optimizely app. I ran into this issue locally. The solution to this problem was to add the correct atlassian script tag to the head of the document

<script src="" async></script>