I made mobile version of my app

Jira Development Jira Cloud
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1

I made mobile version of my app and some weeks ago it worked in Android phone Firefox 100 % but in this week it not scroll down at all and seams Jira or Firefox of my smart-phone haves bug and not in my app.

Can bug caused by error in my App CSS or somewhere else or just smart-phone bug after update OS version or bug after update versions of Firefox or Chrome or bug in Jira Cloud?

Everting was worked correct way some weeks ago when I released mobile version to production on Atlassian Marketplace.

What I do?

Here is picture what I mean:

Xiaomi 11T
Xiaomi 11T1920×1489 254 KB

Also I made temporal development diagnostic.js but not can use it on smart-phone and not can execute developer tools on smart-phone browsers and AI tools not know how and giving options that i do not find any how.

image
image1920×1080 210 KB

2

I uploaded sceenshot of my Xiaomi 11T smart-phone on Mozilla Firefox and with Google Chrome haves same bug.

I am made lot of prompts for try to fix with ChatGPT for Google Anticravity and no success.

3

Hello,

I am experiencing a new scrolling problem in the Jira Cloud mobile Issue View.

Device:

  • Xiaomi 11T
  • Android
  • Google Chrome for Android
  • Mozilla Firefox for Android

The same behaviour occurs in both browsers.

A few weeks ago, the mobile Issue View worked correctly. I released a mobile-responsive version of my Forge/Marketplace app, and the complete Jira Issue page could be scrolled normally.

This week, the Jira Issue View stops scrolling before the lower part of the page can be reached.

The problem affects Jira’s own expandable panels, including:

  • SLAs
  • Details
  • Automation

It also prevents access to the lower part of my Timesheet issue panel.

The panels respond to touch and can be expanded. Expanding them visibly adds more content, but the maximum scrolling distance does not increase enough to reach the added content.

This is reproducible in both Chrome and Firefox on the same Xiaomi 11T.

Important observations:

  1. The problem is not limited to the content inside my app.
  2. Jira’s own SLAs, Details and Automation panels are also affected.
  3. The same app and mobile layout worked correctly a few weeks ago.
  4. The issue occurs in Chrome for Android, which is listed as a supported Atlassian Cloud mobile browser.
  5. Touch input works, but the Jira Issue View appears to retain an incorrect or stale scrollable height.
  6. My app runs inside an iframe, so diagnostic JavaScript inside the app cannot inspect Jira’s parent scroll container because of cross-origin iframe isolation.

The attached screenshot compares Firefox and Chrome on the Xiaomi 11T. Both stop at approximately the same position.

Could a recent Jira Cloud Issue View rollout have changed:

  • the mobile scroll container;
  • dynamic accordion height recalculation;
  • touch or pointer event handling;
  • overflow behaviour;
  • issue panel iframe sizing;
  • scroll locking;
  • or the mobile Issue View layout?

Is there a feature flag, rollout or known incident related to the mobile Issue View?

I would appreciate confirmation from Atlassian and instructions for collecting useful diagnostics when the problem is only reproducible on a physical Android device.