Install Connect-on-Forge fails: Something went wrong while trying to sync your app with Connect

[longdo]

I encountered an issue while installing a Forge app on 26 August 2025 using forge-cli version 12.4.0 with Node.js 20. Installation details:

• 1. Atlassian product: Jira
  2. Deployment environment: Development
  3. App ID: ce0bb284-a345-4c56-a2e6-138e4924941a
  4. Site URL: longdo2.atlassian.net
  5. Time of occurrence: 11:55:56 GMT+7 (≈ 04:55:56 UTC)

This seems similar to an existing reported issue. Below is the verbose output:

Result: {
  "appInstallationTask": {
    "state": "FAILED",
    "errors": [
      {
        "message": "Error performing sync with Connect: Something went wrong while trying to sync your app with Connect. Please contact Atlassian support.",
        "extensions": {
          "errorType": "CONNECT_PLUGIN_CONNECT_SYNC_ERROR",
          "statusCode": 502
        }
      }
    ]
  }
}

Error message:

Error: Error performing sync with Connect: Something went wrong while trying to sync your app with Connect. Please contact Atlassian support. For more help on this issue, please reach out to support (https://developer.atlassian.com/support) and provide them the following request ID: bf301b2e-0a6c-4b13-a689-c8b617fc2fa8

[jrichards]

Hi @longdo,

Thanks for the post. Unfortunately the Forge CLI isn’t great at reporting the actual error. Please see

• https://jira.atlassian.com/browse/ECO-1032

about this.

James.