Hello! In our addon we’ve enabled SSL connection on Heroku and since then we can’t install our app in Jira instance. Route /installed (handled by ACE) fails due to timeout. We changed our local docker environment to also use SSL and it’s the same - “The app host did not respond when we tried to con…

I have found the issue. Yes, the config has to be properly set like in the example above but also we had outdated ACE version (we had 4.0.1) ACE from version 4.2.0 up uses dialectOptions from config.json.

Installation fails after enabling SSL

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maciej.dudziak March 11, 2021, 12:30pm 2

Hi, I had similar problem and I needed to tweak config.json.
Try to add:

"dialectOptions": {
        "ssl": {
          "require": true,
          "rejectUnauthorized": false
        }
      }