Integrating External API Data into Rovo AI Agent - Government Services Use Case

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Hi Atlassian Developer Community,

I’m working on a Forge-based Rovo AI Agent for our organization and facing some technical challenges with external API integration. I’d appreciate guidance from the community.

My Use Case:
I’m building a Rovo AI Agent that helps employees access government service information, specifically passport and documentation status tracking. The agent needs to integrate with external government APIs to provide real-time status updates and guidance.

Current Setup:

  • Successfully created a basic Rovo AI Agent using Forge
  • Agent is working in development mode
  • Need to integrate external REST APIs for government service data
  • Want to provide users with automated responses about documentation processes

Technical Challenges:

  1. API Authentication: How do I securely handle API keys for external government services within a Forge app?
  2. Rate Limiting: What’s the best approach to manage API rate limits when multiple users query the agent simultaneously?
  3. Data Caching: Should I implement caching for frequently requested information (like processing times, requirements) to improve performance?
  4. Error Handling: How to gracefully handle API downtime or government service unavailability?

Specific Integration Example:
I’m working with services similar to passport tracking systems (like the functionality described at How to Track Pakistan Passport Application Status Online with CNIC or Token Number) where users need real-time status updates based on reference numbers.

Questions:

  • What’s the recommended architecture for external API calls in Forge apps?
  • Are there any Forge-specific limitations I should be aware of when calling government APIs?
  • How do other developers handle sensitive data (like passport numbers, CNIC) in Rovo agents?
  • Any best practices for building government service integration agents?

Current Code Structure:

javascript

// Basic structure I'm working with
export const handler = async (payload) => {
  // Need guidance on secure API integration here
  const externalData = await callGovernmentAPI(userInput);
  return formatResponse(externalData);
};

I’d really appreciate any insights, especially from developers who have built similar government service integrations or worked with external APIs in Forge apps.

Thanks in advance for your help!

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