Hi, sorry for the vagueness but I’m looking for general technical advice without knowing much about the product.
We are providing IT support to another company using Jira. We would like to integrate Jira with our own PSA, ConnectWise.
Can anyone confirm whether Jira can be configured to send emails to an external address when tickets are logged?
Also, does Jira have the concept of user groups to we could configure it to only send us updates for tickets logged by the limited set of users we provide support to?