We develop a JIRA plugin that integrates in the single issue view, in the right sidebar, under the “HipChat discussion” widget.
Some of our users complain that while the plugin loads, the other elements of the view are disabled. It slows them down as they do not need the plugin to be loaded to perform most of the actions.
I tried to reproduce the issue but with no success: on my local dev instance, interface elements of the issue view are always enabled while the plugin is loading.
The user is using JIRA server 7.5.0. Is there a setting somewhere that would enable me to reproduce this issue so I can fix it or guide my customers towards a solution?
Feel free to ask for more information if needed.