Jira plugin throwing error on Jira Software 10.0 release

PrafullKulshrestha · September 18, 2024, 6:35am

Our veracode de jira software plugin stopped working on the jira software 10.0. the same plugin is working on the previous versions without any code change. Here are a few more details:

It is failing to create the bean with the name “compatibilityPluginScheduler “ which is the component key used in our codebase for the class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler]
This component key is declared in altassian-plugin.xml and it is being used in most of the classes we have for the scheduled import of the jira issues/tickets to the jira project.
CompatibilityPluginScheduler is to support old versions of Jira and 7.x.x and up.
Please find below error logs for the same.

2024-09-10 17:05:00,266+0530 UpmAsynchronousTaskManager:thread-3 WARN admin     [c.a.p.o.hook.dmz.DmzResolverHook] Package org.apache.commons.lang.text is internal and is not available for export to plugin com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer
2024-09-10 17:05:00,267+0530 UpmAsynchronousTaskManager:thread-3 WARN admin     [c.a.p.o.hook.dmz.DmzResolverHook] Package org.objectweb.asm is internal and is not available for export to plugin com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer
2024-09-10 17:05:00,271+0530 UpmAsynchronousTaskManager:thread-3 WARN admin     [c.a.p.o.hook.dmz.DmzResolverHook] Package com.opensymphony.workflow.spi is deprecated and will be made unavailable for export to plugin com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer in a future release
2024-09-10 17:05:00,271+0530 UpmAsynchronousTaskManager:thread-3 WARN admin     [c.a.p.o.hook.dmz.DmzResolverHook] Package com.opensymphony.workflow is deprecated and will be made unavailable for export to plugin com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer in a future release
2024-09-10 17:05:00,336+0530 UpmAsynchronousTaskManager:thread-3 INFO admin     [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer], 300 seconds remaining
2024-09-10 17:05:00,394+0530 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.veracode.jira.plugin.synchronize.veracode-jira-flaws-synchronizer'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'compatibilityPluginScheduler': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:298)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineConstructorsFromBeanPostProcessors(AbstractAutowireCapableBeanFactory.java:1302)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1219)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)
	at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336)
	at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
	at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334)
	at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209)
	at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)
	at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
	at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	at java.base/java.lang.Thread.run(Thread.java:842)
Caused by: java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:485)
	at org.springframework.util.ReflectionUtils.doWithLocalMethods(ReflectionUtils.java:321)
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:276)
	... 18 more
Caused by: java.lang.NoClassDefFoundError: com/atlassian/util/concurrent/LazyReference
	at java.base/java.lang.Class.getDeclaredMethods0(Native Method)
	at java.base/java.lang.Class.privateGetDeclaredMethods(Class.java:3402)
	at java.base/java.lang.Class.getDeclaredMethods(Class.java:2504)
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:467)
	... 20 more
Caused by: java.lang.ClassNotFoundException: com.atlassian.util.concurrent.LazyReference not found by com.veracode.jira.plugin-server [243]
	at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1591)
	at org.apache.felix.framework.BundleWiringImpl.access$300(BundleWiringImpl.java:79)
	at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:1976)
	at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:520)
	... 24 more
2024-09-10 17:05:00,397+0530 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR      [o.e.g.b.e.internal.support.ExtenderConfiguration] Application context refresh failed (NonValidatingOsgiBundleXmlApplicationContext(bundle=com.veracode.jira.plugin-server, config=osgibundle:/META-INF/spring/*.xml))
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'compatibilityPluginScheduler': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:298)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineConstructorsFromBeanPostProcessors(AbstractAutowireCapableBeanFactory.java:1302)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1219)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)
	at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336)
	at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
	at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334)
	at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209)
	at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)
	at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
	at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	at java.base/java.lang.Thread.run(Thread.java:842)
Caused by: java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:485)
	at org.springframework.util.ReflectionUtils.doWithLocalMethods(ReflectionUtils.java:321)
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:276)
	... 18 more
Caused by: java.lang.NoClassDefFoundError: com/atlassian/util/concurrent/LazyReference
	at java.base/java.lang.Class.getDeclaredMethods0(Native Method)
	at java.base/java.lang.Class.privateGetDeclaredMethods(Class.java:3402)
	at java.base/java.lang.Class.getDeclaredMethods(Class.java:2504)
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:467)
	... 20 more
Caused by: java.lang.ClassNotFoundException: com.atlassian.util.concurrent.LazyReference not found by com.veracode.jira.plugin-server [243]
	at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1591)
	at org.apache.felix.framework.BundleWiringImpl.access$300(BundleWiringImpl.java:79)
	at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:1976)
	at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:520)
	... 24 more
2024-09-10 17:05:00,398+0530 ThreadPoolAsyncTaskExecutor::Thread 29 ERROR      [o.e.g.b.e.i.dependencies.startup.DependencyWaiterApplicationContextExecutor] Unable to create application context for [com.veracode.jira.plugin-server], unsatisfied dependencies: none
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'compatibilityPluginScheduler': Lookup method resolution failed; nested exception is java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:298)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.determineConstructorsFromBeanPostProcessors(AbstractAutowireCapableBeanFactory.java:1302)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1219)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)
	at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)
	at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:336)
	at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
	at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:334)
	at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:209)
	at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:955)
	at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:932)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext$4.run(AbstractDelegatedExecutionApplicationContext.java:322)
	at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:85)
	at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.completeRefresh(AbstractDelegatedExecutionApplicationContext.java:287)
	at org.eclipse.gemini.blueprint.extender.internal.dependencies.startup.DependencyWaiterApplicationContextExecutor$CompleteRefreshTask.run(DependencyWaiterApplicationContextExecutor.java:137)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	at java.base/java.lang.Thread.run(Thread.java:842)
Caused by: java.lang.IllegalStateException: Failed to introspect Class [com.atlassian.scheduler.compat.AutoDetectingCompatibilityPluginScheduler] from ClassLoader [com.veracode.jira.plugin-server [243]]
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:485)
	at org.springframework.util.ReflectionUtils.doWithLocalMethods(ReflectionUtils.java:321)
	at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.determineCandidateConstructors(AutowiredAnnotationBeanPostProcessor.java:276)
	... 18 more
Caused by: java.lang.NoClassDefFoundError: com/atlassian/util/concurrent/LazyReference
	at java.base/java.lang.Class.getDeclaredMethods0(Native Method)
	at java.base/java.lang.Class.privateGetDeclaredMethods(Class.java:3402)
	at java.base/java.lang.Class.getDeclaredMethods(Class.java:2504)
	at org.springframework.util.ReflectionUtils.getDeclaredMethods(ReflectionUtils.java:467)
	... 20 more
Caused by: java.lang.ClassNotFoundException: com.atlassian.util.concurrent.LazyReference not found by com.veracode.jira.plugin-server [243]
	at org.apache.felix.framework.BundleWiringImpl.findClassOrResourceByDelegation(BundleWiringImpl.java:1591)
	at org.apache.felix.framework.BundleWiringImpl.access$300(BundleWiringImpl.java:79)
	at org.apache.felix.framework.BundleWiringImpl$BundleClassLoader.loadClass(BundleWiringImpl.java:1976)
	at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:520)
	... 24 more
2024-09-10 17:05:02,346+0530 UpmScheduler:thread-1 WARN admin     [c.a.upm.pac.PacClientImpl] The request to check for app updates may take longer than expected because 192 apps are installed that could have updates. This may impact the performance of loading the Manage Apps page.
2024-09-10 17:05:03,385+0530 http-nio-8080-exec-5 url: /rest/plugins/1.0/installed-marketplace; user: admin WARN admin 1025x132x1 1xbmnln 0:0:0:0:0:0:0:1 /rest/plugins/1.0/installed-marketplace [c.a.upm.pac.PacClientImpl] The request to check for app updates may take longer than expected because 192 apps are installed that could have updates. This may impact the performance of loading the Manage Apps page.
2024-09-10 17:05:27,413+0530 Caesium-1-4 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Start to check for index consistency.
2024-09-10 17:05:27,414+0530 Caesium-1-4 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Index consistency check finished. indexConsistent: true; timeToCheckIndexConsistency: 1 ms
2024-09-10 17:07:27,413+0530 Caesium-1-2 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Start to check for index consistency.
2024-09-10 17:07:27,414+0530 Caesium-1-2 INFO ServiceRunner     [c.a.j.issue.index.DefaultIndexManager] Index consistency check finished. indexConsistent: true; timeToCheckIndexConsistency: 0 ms
2024-09-10 17:07:59,806+0530 jira-stats-0 INFO      [c.a.j.util.stats.JiraStats] [JIRA-STATS] [INDEXING-LIMITS] snapshot stats: duration=PT5M0.012S, statsOverhead=n/a, data={"_statsName":"INDEXING-LIMITS","_statsType":"snapshot","_time":"2024-09-10T11:37:59.781Z","_timestamp":1725968279781,"_duration":"PT5M0.012S","_invocations":3,"_statsOverhead":"n/a","settings":{"maxCommentsIndexed":500,"maxWorklogsIndexed":100,"maxChangeHistoryIndexed":100,"shouldFilterOutUnsupportedFields":true},"indexIssueWithRelated":0,"indexComments":0,"indexWorklogs":0,"indexChangeHistory":0,"indexAll":0,"numberOfTimesCommentsLimited":0,"numberOfTimesWorklogsLimited":0,"numberOfTimesChangeHistoryLimited":0,"numberOfComments":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}},"numberOfWorklogs":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}},"numberOfChangeHistory":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}},"filtering":{"numberOfChangeHistoryBeforeFiltering":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}},"numberOfChangeHistoryItemsBeforeFiltering":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}},"numberOfChangeHistoryItemsAfterFiltering":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"0":0,"1":0,"10":0,"100":0,"500":0,"1000":0,"10000":0,"20000":0,"50000":0}}},"topIssuesWithLimitedComments":{},"topIssuesWithLimitedWorklogs":{},"topIssuesWithLimitedChangeHistory":{}}

PrafullKulshrestha · September 23, 2024, 4:46am

Just because of the above error, the plugin shows “INCOMPATIBLE” status after installing, we need help to resolve this. Also please find attached screenshot for the same.

DanielGrabke · October 31, 2024, 10:38am

Hello PrafullKulshrestha,
thanks for sharing the error logs! It looks like the issue might be related to the deprecated packages and internal packages that are not available for export. Here are a few steps to help you troubleshoot and resolve this issue:

Update Dependencies: Ensure that all your dependencies are up-to-date and compatible with Jira Software 10.0. You might need to update your plugin to use newer versions of the libraries.
Remove Deprecated Packages: Replace any deprecated packages with their newer alternatives. For example, replace com.opensymphony.workflow with the newer com.atlassian.workflow package.
Check Plugin Configuration: Verify that your atlassian-plugin.xml file is correctly configured and that the compatibilityPluginScheduler component is properly declared.
Enable Debugging: Set the logging level to DEBUG for more detailed logs, which can help identify the root cause of the issue:

<logger name="com.atlassian.scheduler" level="DEBUG"/>
<logger name="com.veracode.jira" level="DEBUG"/>

Consult Atlassian Community: If the issue persists, consider reaching out to the Atlassian Developer Community for additional support and examples. They might have encountered similar issues and can provide valuable insights.

Hopefully it helps

Best regards
Daniel