Yes, I attempt to filter Service Desk specific notifications.
Following your reply
So you can catch Jira notifications on Service Desk issues such as notifications on Issue created but not on Request created through the portal.
I did some more tests to see if I can at least partly do what I want to, but it seems that notifications are only getting filtered, if you’ve created the issue directly in Jira, rather than letting the customer do it on the portal, which is of course not really helpful, as issues will infact be raised via the portal and by the customer.
In my scenario, the most important requirements would be be to filter comments added by the customer and comments added by a Jira Servicedesk agent.
I know what the SPI does and it works well for everything related to issues not part of a Jira Service Desk queue, no issues with it.
Do you know if there is anything planned to make the filter also work with JSD notifications?
Regards,
Johannes