Jira Service Desk 4.0 EAP 3 has been released

Hi everyone,

Hot off the heels of Jira Service Desk 4.0 EAP 1 – a new milestone is available for you to try out.

Jira Service Desk 4.0 will contain some breaking changes, most coming from the Jira platform, so it’s important to test and fix your applications before the final release.

Please note that there’s a known issue with consuming our Java APIs in this EAP. We’ll be looking to fix this in the next.

You can track all the changes and monitor EAP milestones from the Preparing for Jira 8.0 page.

To download this EAP milestone, go here.

And if you have any comments or questions, don’t hesitate in posting them here and we’ll take a look.

Lachlan Goodhew-Cook
Senior Developer, Jira Service Desk Team

Hi Lachlan,

When can we expect an EAP that has a working public API? Our plugins depend on JSD so having the JSD API work is a prerequisite for us migrating our plugin over to Jira 8.

I see in the latest EAP that there is a v2 API package com.atlassian.servicedesk.api.v2 is this the package we should be developing around? Or will the v2 package become the default package as part of JSD 4? I don’t see any mention of this v2 package on the current public Javadoc.

Kind Regards,


Hey @reece,

EAP 04 should be coming this week we’re working on it now.

the v2 package was an implementation detail that has since been removed. You shouldn’t have to do any package changes to consume the new API.

Lachlan Goodhew-Cook,
Jira Service Desk Server

Hi @reece,

EAP 4 is ready for testing! You can find it here.

If you have any feedback about the EAP please leave it on that announcement and we’ll look at it.

Thanks for your patience.

Lachlan Goodhew-Cook,
Jira Service Desk Server