Jira Service Management portal request view action icons not working?

Forge Forge Modules and Product Triggers
1

Trying to use the JSM Portal Request View Action module to add a new option for the customer. I also want to give it an icon like the other options have.

According to the documentation, if no icon is provided, a generic one will be used. That seems to not be true as it just always shows up blank next to the button text.

If I try to give an icon from the Atlassian Design System icons (legacy or newer), that results in a generic photo icon showing up (see screenshot). I’ve tried defining it both in the manifest and in the frontend index file.

Anyone know why this might be happening?

Screenshot 2025-01-07 at 2.41.48 PM
Screenshot 2025-01-07 at 2.41.48 PM432×470 15.5 KB

2

If you’re not seeing the default icon when the icon property is omitted in your JSM Portal Request View Action module, it could be due to Manifest Configuration Issue. Check the manifest.yml or try to update the forge CLI and then try.

3

Thanks! I’ve tried updating the CLI and checking my manifest, making sure it’s set up properly according to the Forge documentation.

The only thing I’ve been able to get work is adding an icon from an image with a public URL. Defining a standard icon like “plus” or “copy” from the standard icon library doesn’t work for me.