JSM email request channels limited to Google, Microsoft and Yahoo?

I was trying to test a few things with JSM 4.22, when I noticed that it’s no longer possible to select “Other” when creating an email request channel for a project. Only the options Google, Microsoft, and Yahoo are offered as account types in the dropdown list.

What the heck? That would mean that it’s no longer possible to configure a custom own mail server here. I wonder, is that on purpose or is it a bug?

Applies to both, Server as well as Data Center.


This is a bug in Jira Service Management 4.22 - see JSDSERVER-11219 for details.

Fixed in 4.22.2