Greetings,
I am trying to migrate our little in-house app from the OpsGenie API to the JSM API. Our app uses an external telephony service to route incoming calls to our on-call agents. This was an easy task using the OpsGenie API. I’m encountering difficulties implementing it with the JSM API. I am able to get the list of users who are currently on-call (thanks for that!). Now, however, I am stuck trying to retrieve the voice/sms contact info for those users. The JSM API seems to only provide API access to the API user’s contacts. How can I retrieve the contacts of a different user (specifically, the ones who are on-call)?
Cheers,
- Sean