Your customer wants JSM. Their ServiceNow instance has other plans.
If you’re an Atlassian Solution Partner, you know the script: the customer is ready to migrate to Jira Service Management, but their data is held hostage by complexity.
Hundreds of workflows, thousands of incidents, and business rules nobody documented five years ago. Usually, this means weeks of manual archaeology before moving a single ticket.
The lock-in ends here.
Break the discovery barrier with SQL and AI
We’ve launched a free VS Code extension that changes the game for JSM migrations:
- ServiceNow as a database. Forget navigating endless menus. Query any ServiceNow instance directly with SQL.
- Goodbye complexity. Hidden custom fields? Ghost workflows? Find them in seconds.
- AI brain (Claude + MCP). Thanks to the Claude integration via MCP, you can have a
conversation with your customer’s instance:- “Which processes are truly critical and which can we drop?”
- “Map these SN custom fields to JSM-compatible schemas.”
- “Summarize the logic behind these undocumented Business Rules.”
The result: the discovery phase goes from weeks of tedium to a strategic conversation in minutes.
Free to use (requires Claude Code license): ServiceNow Pocket Admin
Are you managing a ServiceNow to JSM migration right now? I’d love to know what slows you down the most and whether a tool like this would move the needle.