Hello,
We are planning to transition our Connect app to the Forge environment. @SeanBourke has provided a great overview, but we have a couple of additional questions.
Firstly, we would like to test the app before the full rollout. As mentioned, we can use this support ticket to facilitate targeting our own testing sites. Could you please clarify the best time to open this ticket? Should it be after deploying to the production environment (and enabling sharing) or after publishing it as a new app version to the Marketplace? Our assumption is that it should be done beforehand to ensure no other users are affected, and thus the entire rollout process would be managed within this ticket, including app testing by Atlassian Marketplace and any other necessary steps. Is this correct, or is there a different recommended process?
Secondly, regarding the possibility of a rollback, the documentation states: “Mistakes happen. In case of an emergency, you can ask our team to manually roll back the migration. To do this,raise a Marketplace ‘Edit your listing’ Support ticket”. Does it cover the entire migration for the app, or is it possible to perform a rollback for specific customers? For instance, if the new version does not work well for certain users, can we revert them to the previous Connect version?
Thank you very much for your assistance.