Organisation Rest API: get users returns empty list

We are trying the Cloud Admin API, specifically the Get users in an organization REST API to get the full list of users in an organization.
But when we call the API, we get an empty list of users, even though we have many users.

{
    "data": [],
    "links": {
        "self": "https://api.atlassian.com/admin/v1/orgs/{orgId}/domains"
    },
    "meta": null
}

do we need Atlassian-Access to get the list of users or any other issue?

Hey, the Get users in Organization rest API returns only the managed users with verified domains

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