Hey,
I am using the JSM with customers and organizations.
I am trying to pass a predefined asset to a customfield of type Asset via an URL in my Plugin. The behaviour surprises me.
When I just call the URL without the customfield the authenticated customer user account can select a asset assigned to his account:
https://baseurl/servicedesk/customer/portal/3/create/20
The customfield has the id: 10083
The Asset has the ID: 283
So I create my URL like this:
https://baseurl/servicedesk/customer/portal/3/create/20?customfield_10083=283
Beside the fact that the Asset is not preselected it’s quite interesting that the user is not able to select any asset anymore. It simply show no options
Any idea? Are there any limitations with using customer licensed accounts?
