I am using an app from our website that pushes jira tickets (in a one way manual integration).
My client is using on-prem, however for four specific tickets they will not push over from our platform to JIRA.
The client is able to put their password as the API token to login to their JIRA dashboard. As you can see on other tickets they have been able to push the findings over. However, for some findings (specifically 4), they are unable to process the JIRA ticket through. On our side we cannot see why it’s not working, it keeps producing a 400 error.
It is JIRA on-prem for the client.