We are running through an issue and looking for some quick assistance for the same.
We are looking forward to publish an app named as “CSV User Importer “ [Create JIRA users in bulk by uploading a CSV file] on Cloud Marketplace, but before we could go ahead and publish the app , we encountered the below scenario .
With the proposed App - we offer limited features to be used under “Trail Version” and a full-fledged application functionality as “Full Feature Set”.
Consider If the app is running already under trial period and our potential customer decides to upgrade it to Full version by opting to a subscription. JIRA seems to be restricting Customer straight away moving to the Full functionality.
It seems user must wait for a trial period to get ended, only then they will be able to use the application with full feature set as they are already under a trial period. I am wondering, if there are any policy constraint if user wants to move to “Active Subscription” when they are already in a trial period? Please refer the attached screenshots
This seems to be a barrier to us as our customer must wait for another few days before they can enable the subscription and start using the full feature of the app, is there solution for this kind of business scenario?