Remote link created via REST API not showing up

Jira Development Jira Cloud
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1

I posted this JSON from the documentation to my issue as remote link via the REST API

{
  "application": {
    "name": "My Acme Tracker",
    "type": "com.acme.tracker"
  },
  "globalId": "system=http://www.mycompany.com/support&id=1",
  "relationship": "causes",
  "object": {
    "summary": "Customer support issue",
    "icon": {
      "url16x16": "http://www.mycompany.com/support/ticket.png",
      "title": "Support Ticket"
    },
    "title": "TSTSUP-111",
    "url": "http://www.mycompany.com/support?id=1",
    "status": {
      "icon": {
        "url16x16": "http://www.mycompany.com/support/resolved.png",
        "link": "http://www.mycompany.com/support?id=1&details=closed",
        "title": "Case Closed"
      },
      "resolved": true
    }
  }
}

I can see in the history that the link was added, but is not displayed when opening the issue:

image
image1004×495 27.8 KB

Is there something wrong with the definition of the remote link that prevents the rendering?

1 Like
2

I have hit the same bug and found that the link is not visible when application.type is filled. Do not know if it’s a bug or some kind of a new feature. It seems that Jira server does render link for not registered application types.

See also Solved: Remote link with application type is not visible

3

Seems the bug has been fixed in Jira cloud - links with application.type are visible in UI, too.