We’re developing AtlassianConnect add-ons and using SEN number to drive customer onboarding process. This is the suggested way to match licensing, sale and instance-related information.
However, I’ve noticed that very often the SEN number is missing in AC “installed” callback.
According to Atlassian (https://developer.atlassian.com/cloud/jira/platform/app-descriptor/), serviceEntitlementNumber is present for paid add-ons, however with our add-on (which is paid) - this doesn’t hold true.
Looking at our installation statistics, I noticed than mainly SEN is missing in the most recently installed instances, and less often it is missing with “older” installations.
I’ve submitted a ticket to Atlassian, however, this is still in “triage” stage. Can you share your experience if you’ve noticed the same behaviour as well and what was your solution to this?