Slack / JIra Service Desk integration to create Help Desk Jira Service Desk tickets right in Slack

JSM Development JSM Cloud
1

Hi All,

I am new to this community and to the development work related to Jira and Slack. I am working on the app in Slack that should allow our users to submit help desk requests to our Jira Service Desk queue right from Slack. I found this blueprint on GitHub and had created a Slack app based on it.

Now I am looking for a way to transfer the payload from the slack dialog window to our Jira Service Desk queue. Has anyone used this blueprint before? Do you have any other recommendations on how to accomplish this task?

Any help would be appreciated.

Thanks,

Stan

2

you can use JIRA service desk rest api to create tickets on JSD, check the following document
https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest

3

REST API for JSD Cloud to create request can be found at https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post

4

I am using Postman to send a POST request to https://mycompany.atlassian.net/rest/servicedeskapi/request via Basic Authorization but getting a 401 Unauthorized error.

Is there anything I am doing wrong?

Thanks,

Stan

5

For basic authentication, please make sure you are using email and API token. You can follow this documentation on API token on how to get it and use it with API call.

6

Thanks. I was able to authenticate using basic authentication.