Smart Links for Jira App Deep Links

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Hi everyone :waving_hand:

I’m exploring whether it’s possible to use Smart Links for links that point directly to our Jira app.

Our app supports deep links that allow users to open specific configurations directly, for example:

https://{tenant}.atlassian.net/jira/apps/<appId>/<environmentId>/config/<configurationId>

I tried enabling this in the app manifest by adding:

domains:
  - atlassian.net
  - www.atlassian.net
subdomains: true

My hope was that this setup would allow Smart Links to render properly for our app links (instead of just showing a plain URL). Unfortunately, it doesn’t seem to work.

Interestingly, I did manage to get it working by explicitly adding my own tenant’s domain (e.g., mytenant.atlassian.net) to the manifest, but that’s obviously not a feasible solution for anything other in-house use…

So I’m wondering:

  • Is there something I’m missing in the manifest configuration to make Smart Links work for these app URLs?

  • Or is this currently a limitation that could be considered for future support?

Allowing Smart Links for app deep links would add a lot of value. Customers could see meaningful information (like the configuration name) instead of a random ID when sharing links in Jira or Confluence.

Would love to hear if anyone has managed to get this working or if there’s a recommended approach from Atlassian.

Thanks in advance for any insights!

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Hi @FreddieFridvall , unfortunately this has been discussed two times already (#1 and #2 where #1 is heading into the same direction as yours) and to me it looks like this feature is not working as expected. I also think that it’s a really cool feature but without a proper subdomain support, it’s not as good as it could be.

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The reason the Atlassian domain is not working for you is that we already have our own resolvers for the Atlassian domains. These are taking preference and therefore not resolving against your App.

I will raise this with the internal team. I will also check in regarding the proper sub-domain support.

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