"Something's gone wrong" error clicking side bar menu link on JIra Dashboard

Hi there,
Our customers can’t access one of application’s dialog for 3 days. Getting “Something’s gone wrong” error. See attachment:


Web item:

        "location": "system.top.navigation.bar",
        "context": "addon",
        "weight": 200,
        "target": {
          "type": "dialogmodule",
          "options": {
            "key": "issue-new-dialog"
        "key": "issue-new-link",
        "conditions": [
            "condition": "user_is_logged_in"
            "condition": "addon_is_licensed"
        "icon": {
          "width": 24,
          "height": 24,
          "url": "/light.svg"
        "name": {
          "value": "Open the dialog"

The same “dialogmodule” works well from “project” location and using a shortcut.
Please advise, Thanks!

FYI, we’re looking into this right now…

Don’t have the details to share yet; however, this was some type of change that was rolled out, and it’s since been rolled back. Thanks to the ThinkTilt team for helping zero in on this.

Thanks, @nmansilla (and ThinkTilt) ! I can confirm that it’s working now.