Unable to deploy forge app because an unknown error

Forge Forge Platform and Tools
, ,
1

Hello, everyone.

Since yesterday, we have been experiencing errors when deploying an app in Forge.No changes have been made to the code we put into production a few days ago, and the deployments have started to throw an error without any details.

Error: Deployment failed (requestId: xxxxxxxxx)

If I run the command with --verbose, it gives an unknown error.

   `....`

{
"__typename": "AppDeploymentLogEvent",
"stepName": "Validate manifest",
"createdAt": "2025-09-25T08:32:02.246Z",
"message": "Manifest passed trigger schema validation. Modules with string array: 0, modules with TriggerEventArray: 0.",
"level": "INFO"
},
{
"__typename": "AppDeploymentTransitionEvent",
"stepName": "Validate manifest",
"createdAt": "2025-09-25T08:32:06.416Z",
"newStatus": "FAILED"
},
{
"__typename": "AppDeploymentLogEvent",
"stepName": "Validate manifest",
"createdAt": "2025-09-25T08:32:06.416Z",
"message": "Deployment failed with unknown error",
"level": "ERROR"
}
]
},
{
"description": "Snapshotting functions",
"events": []
},
{
"description": "Deploying to environment",
"events": []
}
]
}
}
Deployment failed with unknown errorError: Deployment failed (requestId: xxxxxxx)

We think it’s an Atlassian issue, but we find it strange that it only happens with this app; others are working fine. Atlassian has not reported any issues on its status pages.

Is anyone else experiencing something similar?

Thanks, Carlos.

1 Like
2

try to do

Forge uninstall

Forge register

Forge deploy

Forge install

3

We also faced issues with Forge deploy yesterday and it kept failing in “Uploading resources” stage. Now it is working fine though.

4

Thank you for your answer.

I cannot run “forge register” because it is a Marketplace app.

I had already tried the other commands before writing this topic, but without success.

5

I have messaged the owning team for this.

Would recommend raising a Help ticket to ensure it gets looked at as a priority Carlos.

1 Like
6

Thanks @Benny.

Hi @carlos.fernandez, I am from the deployments team. I can see an app failing due to validation error in the logs and I have started investigating that but to be certain that it is your app could you please share the app Id. It will great if you raise a ticket at the link shared by @Benny → Jira Service Management and include this detail. I will continue investigating while waiting for app details.

Thanks.

7

Thanks Benny, I also have a ticket opened for this but it hasn’t been resolved.

8

Hi amathur, thanks for answer. I already have a ticket with those details and some successful tests that involve almost completely removing the content of the manifest, which is not an option for us. In addition, as I mentioned at the beginning, I’m testing with code that was deployed to production a few days ago without errors, and now the same code, without any changes, is failing.

The app id is: ari:cloud:ecosystem::app/cf3e554a-9523-4179-a32a-119b1e9a9405

9

Thanks. It was the same that I am investigating. I will get back.

10

Hey @carlos.fernandez, could you also please share the link to the support ticket with me? The team has identified the issue and working on remediation.

11

Done!

1 Like
12

Hi @carlos.fernandez

First of all, apologies for the inconvenience, the issue was on our end, this particular app was running into some timeout issues due to the high number of environments and entities and some changes we made to our services.

We have fixed the problem and you should not require any change on your app at all for things to work again.

Regards,

Rodolfo

1 Like
13

Hi Rodolfo

It’s been working for us since yesterday, thank you very much for the quick response in fixing it.

Regards,

Carlos