As you all know, in October of last year we launched our new Free plans for Jira Software, Confluence, Jira Service Desk, and Jira Core. Free plans help us cater to smaller teams who need a platform that will grow alongside them, and help Atlassian and our ecosystem expand into new markets and customer segments by offering a free way to explore Atlassian’s suite of cloud products.
Since launch, we’ve seen incredible success with Free bringing in more new customers, empowering them to adopt multiple Atlassian products, and ultimately giving more people the chance to leverage our robust ecosystem. With all this success, we’ve decided to make our Free plan the primary experience for all customers visiting www.atlassian.com, rolling out over the next week. This means that when customers choose to evaluate Jira Software, Confluence, Jira Service Desk, and/or Jira Core, they will now land in the Free plan instead of the Standard plan, which provides a limited 7 day evaluation. Please note that customers can still choose to land in a Standard or Premium plan for any team size by accessing the pricing page for our products.
What this means for our Marketplace Partners
When our customers start on a Free plan of our products, they will not have a credit card on file. Same as today, customers still need to purchase apps, regardless of what plan they are on. If a customer does not have a credit card on file, their app will be removed after 2 weeks.
What does Free mean for our apps?
Good news! All existing cloud apps on the Atlassian Marketplace will work exactly the same on Free as they do today on Standard. Customers on a Free, Standard, or Premium plan can install, evaluate, and purchase apps as they do today (with no updates or patches required from vendors).
Apps that call permissions APIs in Confluence Cloud and Jira Software Cloud may experience limited functionality (see below) if a customer is using them with our Free plans. If your app calls permissions APIs, please ensure that it will fail gracefully for the Free plans of Jira Software Cloud, Jira Core, and Confluence Cloud. Currently, we don’t expect to see impact for Confluence Cloud Marketplace apps.
- Returns 403 when the permission scheme is being changed and the Jira instance is Jira Core Free or Jira Software Free. Permission schemes cannot be changed on Free plans.
- Not affected, on Free plan, users are able to create new permission scheme
- Not affected, on Free plan, users are still able to delete a permission scheme
- Returns 403 when the Jira instance is Jira Core Free or Jira Software Free. Permission schemes cannot be assigned to projects on Free plans.
- Returns 403 when updating a Jira Software / Jira Core permission scheme and on the Free plan
- https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-api-3-permissionscheme-schemeId-put 2
- Audit log
- Returns 403 when all Jira products are on Free plans. Audit logs are available when at least one Jira product is not on a Free plan.
Will there be Free-only apps?
There are currently no plans to roll out Free-only apps, as almost all cloud apps will function the same on Free, Standard, and Premium. As such, we’re asking vendors to not include plan names (ie ‘Free’ or ‘Premium’) in their app names and listings as it would be misleading to customers. If you’re an app vendor, please be sure to read our updated Brand guidelines here.
Does Free include any new APIs?
Because we’re not supporting Free-only apps, there are currently no plans to release any new APIs. However, this may change in the future so please make sure you’re subscribed to our developer newsletter for the latest news and updates.
Do customers still need to pay for apps if they are on a Free plan?
Yes, pricing for apps will not change with the rollout of Free plans. Customers will still need to purchase apps as they have always done, regardless of which plan they are on.
Please let us know if you have questions or concerns.
The Atlassian Team