Users API returns users 'initials' avatars instead of real ones

Forge
, ,
1

Hello,

Recently I noticed my app was displaying user ‘initials avatar’ instead of real ones. For context, I use both Jira /rest/api/3/user and /rest/api/3/user/bulk endpoints to retrieve users information in a Forge function.

When I use: api.asApp().requestJira I receive:

INFO    10:10:37.392  cf1f550a7edfaa80  >>> {
  '48x48': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/CG-4.png',
  '24x24': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/CG-4.png',
  '16x16': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/CG-4.png',
  '32x32': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/initials/CG-4.png'
}

And if I switch to asUser() , I retrieve what I want:

INFO    10:09:41.102  95025bd49bb31a44  >>> {
  '48x48': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5bccf2f82bfc57158b2faa60/98b8c6d1-72cc-40bf-84bd-a008869c8aaa/48',
  '24x24': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5bccf2f82bfc57158b2faa60/98b8c6d1-72cc-40bf-84bd-a008869c8aaa/24',
  '16x16': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5bccf2f82bfc57158b2faa60/98b8c6d1-72cc-40bf-84bd-a008869c8aaa/16',
  '32x32': 'https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5bccf2f82bfc57158b2faa60/98b8c6d1-72cc-40bf-84bd-a008869c8aaa/32'
}

This happen with both API V.2 and V.3. Did I missed a permission or a change in how these API work ?

Thanks,
Clément

2

Can you check what happens if the user’s profile picture is changed to public?

To change your profile picture to public:

  1. Go to Profile and visibility
  2. Change Who can see your profile photo? to Anyone.
3

Thanks for your response! Indeed, changing the privacy setting allow the app to retrieve the profile picture:

image
image835×300 33.1 KB

So, is this the expected API behavior ? If yes, the only acceptable solution is to use the act-as-user way then ?

4

Hi, I’m facing the same issue, is there any other option to get profile pictures inside the organization that doesn’t involve asking everyone to change their profile picture visibility?

5

Hi, we are also experiencing this issue in Confluence. Are there any updates on this?

6

@marita I filled in a support request about this specific issue.
I’ll let you know how it goes