I have just imported data from Jira Server into a Jira Cloud instance and added our new custom app.
I have observed that the web panel is always shown on imported issues; but not on any new issues created in the cloud instance.
The hide action also doesn’t have any effect.
Hi, @mark.bewley!
Could you please clarify the configuration of web panel in atlassian-connect.json? Usually, you should set up your issue view and your add-on activation button is shown inside ‘three dots’ section(the right one):

The activation button does appear.

What I have observed is that my panel is rendered on the imported issue, without the button being pressed:

If I create a new issue then - as expected - the web panel is hidden until the button is clicked (for the first time)
Here is my extract from the atlassian-connect.json
"jiraIssueContents": [
{
"icon": {
"width": 0,
"height": 0,
"url": "/icon.svg"
},
"target": {
"type": "web_panel",
"url": "/view"
},
"tooltip": {
"value": "create"
},
"contentPresentConditions": [
{
"condition": "entity_property_exists",
"params": {
"entity": "issue",
"propertyKey": "my-property",
"objectName": "show"
}
}
],
"name": {
"value": "Repository Links"
},
"key": "my-issue-content-panel"
}
]