Web panel is shown on imported issues

I have just imported data from Jira Server into a Jira Cloud instance and added our new custom app.

I have observed that the web panel is always shown on imported issues; but not on any new issues created in the cloud instance.

The hide action also doesn’t have any effect.

Hi, @mark.bewley!
Could you please clarify the configuration of web panel in atlassian-connect.json? Usually, you should set up your issue view and your add-on activation button is shown inside ‘three dots’ section(the right one):

The activation button does appear.


What I have observed is that my panel is rendered on the imported issue, without the button being pressed:


If I create a new issue then - as expected - the web panel is hidden until the button is clicked (for the first time)

Here is my extract from the atlassian-connect.json

        "jiraIssueContents": [
                "icon": {
                    "width": 0,
                    "height": 0,
                    "url": "/icon.svg"
                "target": {
                    "type": "web_panel",
                    "url": "/view"
                "tooltip": {
                    "value": "create"
                "contentPresentConditions": [
                        "condition": "entity_property_exists",
                        "params": {
                            "entity": "issue",
                            "propertyKey": "my-property",
                            "objectName": "show"
                "name": {
                    "value": "Repository Links"
                "key": "my-issue-content-panel"