What happens if we miss a Jira Data Center annual testing review?

Jira Development Jira Data Center
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Hi everyone,

We have a Jira Data Center app that has already passed the Data Center review several times in previous years.

We’re trying to better understand the real impact if we’re unable to complete the annual performance and scale testing this time:

  • What actually happens to the Marketplace listing if the annual review is missed?

  • Are existing customers affected in any way (licenses, updates, usage)?

  • Does Atlassian typically delist the app entirely, or does the last approved version remain available?

The reason we’re asking is that the annual DC testing might get quite time-consuming, and for apps with a relatively small number of Data Center customers, we’re trying to evaluate whether the effort still makes sense purely to maintain availability for existing users.

Thanks in advance!

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You may want to see Making the DC approval process customer-friendly again!

From remie in November:

But now the process is this:

  1. sent a reminder email 60 days in advance
  2. if the marketplace partner did not provide all required data on due date, close ticket and remove app from MPAC (within 24h)

Even if you provided some of the required artifacts, as soon as you hit the due date, the app is removed. No intermittent reminders, no last changes, nothing. One reminder, that’s it.

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One other note worth adding: In my (unfortunate) experience, once your Jira DC app is removed from Marketplace, it can never come back.

I’ve created an ECOHELP ticket to contest this because my understanding of the new DC apps policy is that only “net-new” DC apps cannot be added to Marketplace, and I thought this scenario would not fall under the “new-new” case. I’ll keep everyone here updated in case I hear anything!