Hey, brother!
When customers create a request in Jira Service Management, if they press “Enter” after filling in the required fields, the request is created without any confirmation. Additionally, customers cannot edit the request afterward. This feature is very inconvenient for users with low literacy. Therefore, I want to allow customers to review their current input when they press the submit button.
To achieve this, I want to accomplish two things:
- Detect when the submit button is pressed and display a confirmation modal.
- Read the current input (before the request is created) and allow it to be reviewed and edited in the modal.
With this, I believe the confirmation screen I desire will be perfect. Also, if there are any other ways to prevent customers from creating incorrect requests, please let me know.