Why can't I raise ECOHELP-Public support ticket?

[chhantyal]

I need to raise a ECOHELP public ticket as it affects not only us. But I don’t see the form when I click ECOHELP-Public in portal (see screenshot below):

[ibuchanan]

@chhantyal,

You just raise a normal incident and set the visibility to public:

[chhantyal]

ah, thank you @ibuchanan. That is the trick indeed.