Workflow Error has occurred after upgrade the JIRA 7.5.0 to 7.13.0

Workflow Error has occurred after upgrade the JIRA 7.5.0 to 7.13.0

and I got the log file that generated the errors but I don’t understand can anyone help me…

2019-08-02 17:17:11,095 http-nio-8082-exec-7 INFO ShitalChande 1037x80x1 14bpfv 192.168.1.39 /secure/admin/ViewLogging!markLogs.jspa [c.a.j.util.log.LogMarker]

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Replication starts here
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2019-08-02 17:17:53,978 hipchat-plugin-tasks-executor-0 WARN [c.a.p.hipchat.connect.DefaultHipChatDescriptorUpdateService] Updating HipChat Descriptor automatically :
2019-08-02 17:17:53,986 hipchat-client:thread-5 WARN ServiceRunner [c.a.p.hipchat.token.DefaultHipChatTokenRefreshService] Token with name [AddonToken(3)] refresh failed with status code [500]. Error message [com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com]. Turn on debug mode to see stack trace.
2019-08-02 17:17:53,986 hipchat-client:thread-5 WARN ServiceRunner [c.a.p.h.connect.synchronise.ModifyDescriptorSynchronisationActivity] com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com
java.util.concurrent.ExecutionException: com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:192)
at com.atlassian.hipchat.api.ResourceMapper$10.onComplete(ResourceMapper.java:164)
at com.sun.jersey.api.client.AsyncWebResource$3.done(AsyncWebResource.java:748)
at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:384)
at java.util.concurrent.FutureTask.setException(FutureTask.java:251)
at com.sun.jersey.client.impl.async.FutureClientResponseListener.onComplete(FutureClientResponseListener.java:111)
at com.sun.jersey.api.client.AsyncWebResource$6.done(AsyncWebResource.java:806)
at java.util.concurrent.FutureTask.finishCompletion(FutureTask.java:384)
at java.util.concurrent.FutureTask.setException(FutureTask.java:251)
at java.util.concurrent.FutureTask.run(FutureTask.java:271)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.sun.jersey.api.client.ClientHandlerException: java.net.UnknownHostException: api.hipchat.com
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:155)
at com.atlassian.plugins.hipchat.api.client.RateLimitMonitoringClientFilter.handle(RateLimitMonitoringClientFilter.java:46)
at com.sun.jersey.api.client.Client.handle(Client.java:652)
at com.sun.jersey.api.client.filter.HTTPBasicAuthFilter.handle(HTTPBasicAuthFilter.java:105)
at com.sun.jersey.api.client.AsyncWebResource$5.call(AsyncWebResource.java:799)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
… 5 more
Caused by: java.net.UnknownHostException: api.hipchat.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler$1$1.getOutputStream(URLConnectionClientHandler.java:238)
at com.sun.jersey.api.client.CommittingOutputStream.commitStream(CommittingOutputStream.java:117)
at com.sun.jersey.api.client.CommittingOutputStream.write(CommittingOutputStream.java:89)
at sun.nio.cs.StreamEncoder.writeBytes(StreamEncoder.java:221)
at sun.nio.cs.StreamEncoder.implFlushBuffer(StreamEncoder.java:291)
at sun.nio.cs.StreamEncoder.implFlush(StreamEncoder.java:295)
at sun.nio.cs.StreamEncoder.flush(StreamEncoder.java:141)
at java.io.OutputStreamWriter.flush(OutputStreamWriter.java:229)
at java.io.BufferedWriter.flush(BufferedWriter.java:254)
at com.sun.jersey.core.util.ReaderWriter.writeToAsString(ReaderWriter.java:191)
at com.sun.jersey.core.provider.AbstractMessageReaderWriterProvider.writeToAsString(AbstractMessageReaderWriterProvider.java:128)
at com.sun.jersey.core.impl.provider.entity.BaseFormProvider.writeTo(BaseFormProvider.java:109)
at com.sun.jersey.core.impl.provider.entity.FormProvider.writeTo(FormProvider.java:88)
at com.sun.jersey.core.impl.provider.entity.FormProvider.writeTo(FormProvider.java:58)
at com.sun.jersey.api.client.RequestWriter.writeRequestEntity(RequestWriter.java:300)
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler._invoke(URLConnectionClientHandler.java:217)
at com.sun.jersey.client.urlconnection.URLConnectionClientHandler.handle(URLConnectionClientHandler.java:153)
… 11 more
2019-08-02 17:17:53,988 hipchat-client:thread-5 WARN ServiceRunner [c.a.p.h.connect.synchronise.ModifyDescriptorSynchronisationActivity] Unable to upgrade capabilities - will retry after 240000 milliseconds…
2019-08-02 17:18:30,584 http-nio-8082-exec-19 INFO ShitalChande 1038x91x1 14bpfv 192.168.1.39 /secure/admin/ViewLogging!markLogs.jspa [c.a.j.util.log.LogMarker]

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Replication ends here
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I think you will need to provide a little more context for people being able to help you. :slight_smile:

sven.schatter Thank you for replying.

Looks like your Jira is trying to connect to api.hipchat.com which doesn’t work since HipChat is dead. You’ll probably want to disable the HipChat integration on your instance.

sven.schatter Thank you for replying.