Hey all, We are a new vendor trying to submit an app. To communicate with Atlassian on app approval, we need access to ECOHELP, but any attempt to register gain access to Jira Service Management ends up with No access It seems that your account **** doesn’t have access to the help center. Try c…

Have been blocked on the same issue the past week myself :frowning:

This is still unresolved for me at least. Seems a few of us on here are waiting for some support from Atlassian to unblock us.

Hello Everyone :waving_hand: Damian from the Ecosystem Support here. I’ve sent you DMs asking for more details - please check and reply when you get a chance. Please avoid sharing any personal details in this thread! Thanks!

Hi Atlassian team, I’m a Marketplace vendor and I’m blocked from the Ecosystem Help Center. I can log into ecosystem.atlassian.net , but when I try to access: Jira Service Management I get “No access / forbidden”. Because I can’t view or reply to ECOHELP tickets, my Marketplace app submissions ke…

I’ve been having the same issue; also had posted in Blocked from ECOHELP portal (Help Center): /servicedesk/customer/user/forbidden, can’t view Marketplace rejection reason but that hasn’t gotten any direct Atlassian support either.

Hi, I’m also experiencing the same issue. My situation: My Forge app was rejected for “Security requirements not met” Cannot access ECOHELP ticket Cannot access the Service Desk at https://developer.atlassian.com/support (permission error) I have no way to view the rejection details or submit a…

Hello everyone, Thanks for your patience. I’ve escalated this internally.

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DjordjeStojanovic January 9, 2026, 10:00pm 7

Can I get the same assistance as well? Seeing the same issue…