App rejected with no reason and unable to access ECOHELP space

Marketplace General Discussion
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We’ve submitted a Forge app and completed all required steps, including the privacy policy and security questionnaires.

However, I’m unable to access the approval ticket:
http://go.atlassian.com/marketplace-support/ECOHELP-111810

When I open the link, I get an “Access forbidden” page. I’ve already tried “Request access”, but it doesn’t resolve the issue.

I also tried to access https://ecosystem.atlassian.net/servicedesk/customer/portal/34/ECOHELP-111810

but same error

Could you please check whether my Atlassian account is added to the ticket or grant access so I can track the approval progress?

Thanks a lot.

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I have the same issue. One of my apps is constantly rejected with no reason, and another one is still waiting for approval. Have you received any comments?

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Hi everyone thanks for your patience. @DamianKleszcz or @jrichards are you able to assist Mahesh and Mariano?

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Hi @MaheshBachhav I have updated your account permissions. Please verify them once more.

@MarianoJLancellotti I will contact you through DM.

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