Hello @remie , all
Thank you for your feedback. We know improved reporting capabilities are a high priority for you and your business. As we touched on in the RFC, we’re on a multi-stage journey to completely rebuild Marketplace reporting so that we can both deliver the experience you expect today, and move faster in bringing you new reporting and BI experiences in the future. This journey began when we replaced the data pipeline for reporting. This is the second stage of the journey: replacing our tech stack so that we can move faster to bring you new reporting options in the future.
We recognise that in our haste to replace the reporting tech stack, we released the new experience before we were able to fully address your feedback from the RFC. Our goal here was to do a soft-launch of the new experience to a subset of partners with an option to revert back as the team continue to work on improved capabilities rather than waiting for one larger launch to de-risk future launches. We needed to be more clear about this and about what was work-in-progress. The ‘Old experience’ link in the left menu will switch you back to the previous UI. User experience is very important to us, and we’re sorry to have led you to believe otherwise or not given more context on the changes when they were released.
Please rest assured that we plan to address the feedback you’ve called out (see below) in the coming month or two.
- Accessibility compliant colours in charts - Ensuring accessibility is very important to us. We acknowledge that we missed the mark with this in the initial UI and plan to roll out an update to address chart accessibility in April or May at the latest.
- Transactions expand / collapse row behaviour - This is an Atlaskit limitation. The team is working on a fix and we expect to have this resolved by end of April.
- Optimising UI for large screens - We are currently working on this and expect to have this rolled out in April.
We will let you know when the changes are made so you can check and let us know your thoughts.
Some of the feedback received is specific to mobile experiences. Right now, 80% of reports usage is being done on the desktop experience which is why we elected to optimize for this experience first. We recognise that always prioritising desktop over mobile could be influencing the usage in this direction but we did have to make some tough trade-offs and felt it was best to follow usage trends at this time.
Thank you again for the feedback. We are fully committed to improving our platform and providing you a desirable experience. We value your inputs and appreciate your continued support.