Hi Joshua,
the problem that the user cannot grant access is solved. The issue was the following:
- Using a computer with more than one Atlassian ID so that it was not taking the correct one automatically. For our customers who has normally just one ID it is always working.
That each person still has to grant access is still an issue. Do you know when it will be changed (Just saw it on the Roadmap).
Thank you so much for your answer.
Maren