This app requires access to a Confluence & User identity site which you don't have

[matthew.grover]

Hi,

One of my customers is running into a strange error when trying to approve the permissions for one of my Forge apps running on Confluence.
When they load a page referencing the app, they initially see a permissions required popup as expected.

When they click to approve the permissions, the spinner never stops spinning and a new page opens with the following error “This app requires access to a Confluence & User identity site which you don’t have or don’t have permission to access”

The user attempting to do this is an admin on their site.
I have other customers using the app with no problems.
The permissions section of my manifest.yml is as follows:

permissions:
  scopes:
    - read:content-details:confluence
    - read:content.property:confluence
    - write:content.property:confluence
    - read:user:confluence
    - storage:app
    - write:content:confluence

The only different thing I notice about the customer is that their root url is xxx.jira.com rather than the standard xxx.atlassian.net.
I was wondering if anyone else had run into the same issue and worked out how to fix it?

Thanks,

Matt

[JoshuaHwang]

There was one person recently who had a similar problem.

Authorized users/ Grant Access to Forge App (Custom UI with Rest API Calls with "asApp")

Hi Joshua, the problem that the user cannot grant access is solved. The issue was the following: Using a computer with more than one Atlassian ID so that it was not taking the correct one automatically. For our customers who has normally just one ID it is always working. That each person still has to grant access is still an issue. Do you know when it will be changed (Just saw it on the Roadmap). Thank you so much for your answer. Maren

Let me know if this helps.

[AndreasKaffer]

Matt,

have you been able to solve this issue? We face the same behaviour and multiple Atlassian IDs is not the cause.

[GustavoLlermaly]

same issue