One of my customers is running into a strange error when trying to approve the permissions for one of my Forge apps running on Confluence.
When they load a page referencing the app, they initially see a permissions required popup as expected.
When they click to approve the permissions, the spinner never stops spinning and a new page opens with the following error “This app requires access to a Confluence & User identity site which you don’t have or don’t have permission to access”
The only different thing I notice about the customer is that their root url is xxx.jira.com rather than the standard xxx.atlassian.net.
I was wondering if anyone else had run into the same issue and worked out how to fix it?