This app requires access to a Confluence & User identity site which you don't have

Hi,

One of my customers is running into a strange error when trying to approve the permissions for one of my Forge apps running on Confluence.
When they load a page referencing the app, they initially see a permissions required popup as expected.


When they click to approve the permissions, the spinner never stops spinning and a new page opens with the following error “This app requires access to a Confluence & User identity site which you don’t have or don’t have permission to access”

The user attempting to do this is an admin on their site.
I have other customers using the app with no problems.
The permissions section of my manifest.yml is as follows:

permissions:
  scopes:
    - read:content-details:confluence
    - read:content.property:confluence
    - write:content.property:confluence
    - read:user:confluence
    - storage:app
    - write:content:confluence

The only different thing I notice about the customer is that their root url is xxx.jira.com rather than the standard xxx.atlassian.net.
I was wondering if anyone else had run into the same issue and worked out how to fix it?

Thanks,

Matt

There was one person recently who had a similar problem.

Let me know if this helps.

Matt,

have you been able to solve this issue? We face the same behaviour and multiple Atlassian IDs is not the cause.