Blocked: no access to ECOHELP Marketplace review ticket (ECOHELP-109282) for Forge app

Marketplace General Discussion
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1

Hi Atlassian team,

I’m blocked from completing my Marketplace review because I cannot access the ECOHELP ticket created for my submission.

App details:

  • App: Decision Register for Jira (Forge)
  • App key: com.synapseworks.jira.decision-register
  • Vendor: SynapseWorks Apps
  • Ticket referenced in Atlassian email: ECOHELP-109282
  • Email mentioned in the email: luci747@gmail.com

Problem:

  • I receive review emails, but ECOHELP links show “Forbidden / No access”.
  • The password reset link provided in the email returns 404.
  • In Marketplace, the app is repeatedly rejected with “No reason was given”, so I can’t respond to the reviewer.

Request:

  1. Please restore access to ECOHELP-109282 (or attach it to my existing vendor account), OR paste the rejection reason(s) here so I can address them.
  2. Please confirm the correct way to access ECOHELP tickets (which login URL / project permissions are required).

Thank you,
Lucian Irimie

3

Hi Lucian,

Thanks for contacting the Atlassian Ecosystem Support team. My name is Sugandha—nice to meet you:)

Firstly, I apologise for the inconvenience you faced while accessing the ECOHELP ticket. Please rest assured that we’ve raised this with the respective team to investigate. This will be worked on during EMEA hours, as the relevant point of contact is based in that region.

Regarding the app approval ticket → ECOHELP-109282: Marketplace Approval for Decision Register for JiraAwaiting Resubmission I can see that a Security Questionnaire has been added to the ticket. I’m attaching a PDF version of the form for your reference.

Once your access is restored, kindly update the ticket with your answers. I will keep you posted on any progress.

Forge App Security Questionnaire -ECOHELP-109282.pdf (25.0 KB)

4

Hi @Lucian

Kindly check you should have got the invitation mail.

5

Hi Sugandha — thanks, I can access ECOHELP-109282 now.

I’ve completed and submitted the Forge App Security Questionnaire in the ticket, and the app is resubmitted as v2.2.0 (public) and deployed to production.

Could you please move ECOHELP-109282 forward to review (or advise if anything else is missing)?

Thanks, Lucian.