I’ve just submitted the 4th dev support ticket in as many years on this amateur UX, and get complaints from potential customers every week. It’s well past time for a fix to be deployed. Here’s some of the friction I’m aware of when users try to install apps. There’s likely more… #1 If you get stuc…

Yes, please fix this message. It should be very simple to fix yet would remove a lot of pains for developers as well as users.

Hi @nathanwaters , all Our team is already working on fixing error messages related to app installation failures. With this fix, all generic error messages will be replaced by some meaningful errors which would help customers to identify the issue. The team is planning to role out this fix mostly by…

Yuuge. There goes half my support time and untold lost sales. Thanks!

Yet another support ticket just now. Please hurry with the fix. Edit: @VeereshHosamani the customer here confirmed they have an active payment method and still got this error. They said the install suddenly worked today having made no changes. You’ve got to wonder what percentage of installation r…

Yet another one [Capture] [image]

@VeereshHosamani Did Atlassian team improve the error messages as per your previous comment? We have a customer reporting app installation failure and the error message is captured in the screenshot below. [image] It recommends to check with Partner, but on our side I don’t see any ‘installed’ we…

@VeereshHosamani can you please look into this as well… In the past few days I’ve now had MULTIPLE customers unable to become paying subscribers because of how absolutely useless Atlassian’s error messages are. Completely unacceptable. Apparently when customers are on an annual billing cycle and c…