Do already applied promotion codes stop working when the promotion ends?

In the middle of September, I’ve given a customer a monthly promotion code for our cloud app that was valid for 3 billing cycles. I’ve set the promotion’s end date to the end of September. From the promo code admin interface, I can see that the promo code was used.

Today (November), the customer reached me once again saying the promo code was initially working fine, but now the app appears to be suspended.

I was expecting the promo code’s “end date” to control only the latest day to apply the promotion on an instance. Once the promo code is applied, it should keep working until the defined number of billing cycles expire.

Isn’t that the case? Do promo code end dates also control the billing cycles?

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