We are seeing about 70% less visitor count access all our apps. Looks like this is only affecting Atlassian Marketplace site, as other websites we have show usual trend.
As an example, see this screenshot:
There is a similar % reduction across all our apps. Can other partners verify this?
Hi @chhantyal. We see the same drop for our Marketplace listings.
Alright, thanks everyone for chiming in. Looks like this is definitely an issue in Marketplace. I reported a bug at Ecosystem Support: ECOHELP-21795
I guess it is not an incident, so can’t make the ticket public.
Us too, so far I thought it’s just a “4th of July + Summer Holidays began” slump.
Yep, big reduction since the start of July
Same thing for us, 65% drop.
Our reports show the same effect: a drop of about 50-60 percent.
We have fixed the issue. You should be seeing a correction over the next couple of days.
We regret the inconvenience. Thanks for the patience.
It looks like your ECOHELP ticket (as a bug) is still waiting for attention, even after an incident was raised and resolved. Next time, please do open an incident.
Noted, thank you. I was just not sure if it was classified as incident.
there is indeed a problem in ECOHELP. ECOHELP-21790 was also opened last Friday after these problems were detected and confirmed by other partners. There has been no response until today.
Starting from July 12th Google Analytics reports 0 users. The session and events are transmitted, but the user count is output with 0 everywhere. Except in the real-time reports where new users are listed.
Can you reproduce this on your site as well?
We’re seeing the same behavior
@MattiaLomazzo and @chhantyal,
Your tickets have both been assigned to an agent.
The user number appeared yesterday suddenly and the user numbers for July 13, are already present. It seems to have been only a temporary problem.