Oh no, a dreaded “cascade failure”! That sounds frustrating. Although I don’t know what could be the problem with the support system, I can advise there is a common problem with the cloud developer licenses that any “breach” of the developer limits will cause a silent switch over to a paid license. The 2 most common causes are:
Over the limit of users per product. It’s 5 users for all products except Jira Service Management (JSM), for which the limit is 1 agent. And, with default settings adding a 2nd user will default to adding the user to JSM.
Having a paid app installed. At the moment when an app requires payment, so does the underlying site.
If either applies you can self-correct the problem. Just return to under 5 users (and 1 for JSM) and remove any paid apps, and the billing will revert. Hopefully, it’s just one of those else you were already down the right path with customer support. If the problem isn’t cleared by Monday, DM me with the affected site and I can log a support case on your behalf.
