We noticed that since mid-December some requests from one of our external services that talks to the Jira REST API via OAuth2 (3LO) are failing every so often. It does not seem to be a whole lot but it is enough to be noticed by customers too. If I look at our log histogram it is quite obvious. The issue seems to have started around Dec 9, getting less towards the holiday season and now ramps up again.
All the requests shown in the histogram fail with a 502 error similar to this one:
{
"request": {
"method": "POST",
"path": "/ex/jira/<cloud-id-redacted>/rest/api/2/search"
},
"response": {
"status": 502,
"statusText": "Bad Gateway",
"data": "",
"header": {
"x-failure-category": "FAILURE_ORIGIN_CONNECTIVITY",
"connection": "close",
"x-trace-id": "af81906a525ad410",
"x-xss-protection": "1; mode=block",
"x-request-id": "af81906a525ad410",
"transfer-encoding": "chunked",
"expect-ct": "report-uri=\"https://web-security-reports.services.atlassian.com/expect-ct-report/global-proxy\", enforce, max-age=86400",
"x-frame-options": "SameOrigin",
"x-content-type-options": "nosniff",
"strict-transport-security": "max-age=315360000; includeSubDomains; preload",
"date": "Tue, 05 Jan 2021 18:01:09 GMT"
}
},
"timestamp": "2021-01-05T18:01:10.046999931Z"
}
Unfortunately, I do not think there is anything we could do on our end to fix or troubleshoot this.
Does anyone at Atlassian have some insights into this? Happy to share more details if anything else is required to troubleshoot.
Thanks!