Just following up on this post because the issue on ACJIRA does not seem to get much attention.
I have just received a reply from the customer, which in turn got the following response from Atlassian regarding this issue:
Atlassian confirmed that this problem is caused by an application that registered the
jiraEntityPropertymodule withoutkeyExtractionselement on our instance which affects multiple applications including Intercom for jira app. They implemented a permanent fix last week to resolve this and webhooks weren’t delivered from the period of December to January.
This leaves me with a couple of questions:
- Is it possible to get some sort of report from Atlassian on the impact of this issue?
- Can you tell how many other customers/instances were potentially affected by this issue?
- How come webhooks were affected too?
We had and still have some reports from a few customers regarding some strange entity property behavior that we struggle to pinpoint. This makes me wonder if these customers may be affected by the same issue.